Customer stories

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Customer: Bull Nederland – Managed Services & Outsourcing.
Challenge: Access to clear cost and cost differentiation information for 'managed services'.
Objectives: (Cost) Effective work within SLAs, quality service.

Read the full article here in English. Or here in Dutch.

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Customer: CSC Nederland, Traffic Management Enforcement Division.
Challenge: An efficient, dynamic and flexible management of the workflow for incident reports. And a need for more appropriate information and a clearer reporting capability.
Result: Substantial savings in time, money and resources due to the ease with which incident reports can be analysed and subsequently dealt with more promptly.

Read the full article here in English. Or here in Dutch.

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Customer: Acknowledge Benelux B.V.
Challenge: Enhanced customer focus and service management to realise their mission.
Objectives: Better customer experience, efficient workflows, transparent reporting, and substantial savings in time, money and resources.

Read the full article here in Dutch.